“Here is the knowledge-where should I put it?” Findings from a study of how knowledge spaces are used within a support group

P. H. Carstensen, U. Snis

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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    Abstract

    In order to design useful knowledge media spaces for knowledge workers it is essential that we understand the nature of the work conducted and the knowledge applied in real settings. The paper reports from a study of how a group of quality assurance specialists in the pharmaceutical industry gather, structure and distribute information and knowledge. Based on the findings, a number of overall requirements for knowledge media spaces are identified and discussed. The essential findings were that information and knowledge are created and handled in many different ways and have many different forms. The core issues of our lessons learned so far are that we carefully need to consider knowledge media spaces both in terms of communication channels and knowledge archives. Knowledge media spaces should be seen as spaces in which knowledge and information is exchanged, filed, retrieved, presented and refined by actors having different vocabulary and perspectives on the knowledge. These characteristics must be taken into account when designing TT and multimedia based knowledge media spaces.
    Original languageEnglish
    Title of host publicationIEEE 8th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, 1999. (WET ICE '99) Proceedings.
    PublisherIEEE
    Publication date1999
    ISBN (Print)0-7695-0365-9
    DOIs
    Publication statusPublished - 1999
    EventIEEE 8th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, 1999. - Stanford University, Stanford, United States
    Duration: 16 Jun 199918 Jun 1999
    https://ieeexplore.ieee.org/xpl/conhome/6520/proceeding

    Conference

    ConferenceIEEE 8th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, 1999.
    LocationStanford University
    Country/TerritoryUnited States
    CityStanford
    Period16/06/199918/06/1999
    Internet address

    Bibliographical note

    Copyright 1999 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.

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