Healthcare performance data turned into decision support

Christian Michel Sørup, Peter Jacobsen

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    Abstract

    This paper has focused on identifying the determinants having direct impact on levels of employee absence in a healthcare organization seen from a practical viewpoint. Exploiting the acquired knowledge, a management framework is proposed giving hospital managers an overview of the determinant’s respective levels. The data foundation consists of employee satisfaction surveys exclusively, stemming from two Danish public hospitals. The framework comprises of four major clustered factors being 1) general satisfaction, 2) fairness, 3) reliance, and 4) cooperation; the last three covered by the term social capital. Use of the framework enables potentially greater impact of future initiatives.
    Original languageEnglish
    Title of host publicationProceedings of the 4th World Production and Operations Management Conference
    Number of pages10
    Publication date2012
    PagesHEA25
    Publication statusPublished - 2012
    Event4th World Production and Operations Management Conference - Amsterdam, Netherlands
    Duration: 1 Jul 20125 Jul 2012

    Conference

    Conference4th World Production and Operations Management Conference
    CountryNetherlands
    CityAmsterdam
    Period01/07/201205/07/2012

    Bibliographical note

    Proceedings of the 4th World Production and Operations Management Conference, July 1-5, 2012, Amsterdam, The Netherlands, paper-id HEA25, pp. 1-10

    Keywords

    • Key Performance Indicators
    • Sickness absence
    • Performance measurement

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