Grundlagen und Probleme der Personalbedarfsermittlung in Inbound-Call Centern

Stefan Helber, Raik Stolletz

Research output: Contribution to journal › Journal article › Research › peer-review

Original language	German
Journal	Zeitschrift fur Betriebswirtschaft
Volume	Ergänzungsheft 1/2004
Pages (from-to)	67-88
ISSN	0044-2372
Publication status	Published - 2004
Externally published	Yes

OpenUrl availability

@article{ab5d8a5d55b74d2580a573628763df32,

title = "Grundlagen und Probleme der Personalbedarfsermittlung in Inbound-Call Centern",

author = "Stefan Helber and Raik Stolletz",

year = "2004",

language = "Tysk",

volume = "Erg{\"a}nzungsheft 1/2004",

pages = "67--88",

journal = "Zeitschrift fur Betriebswirtschaft",

issn = "0044-2372",

publisher = "Springer International Publishing AG",

}