Future research on information technology in knowledge management

Peter Sarka; Peter Heisig; Nicholas H.M. Caldwell; Anja M. Maier; Christine Ipsen

doi:10.1002/kpm.1601

Future research on information technology in knowledge management

Peter Sarka^*, Peter Heisig, Nicholas H.M. Caldwell, Anja M. Maier, Christine Ipsen

^*Corresponding author for this work

Research output: Contribution to journal › Journal article › Research › peer-review

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Abstract

Over the past two decades, knowledge management (KM) and the use of information technologies (IT) has attracted increasing interest. IT is widely considered as a vital part of KM, providing means for knowledge creation, sharing, and capture. However, failures of KM in organizational practice are often attributed to an overemphasis of IT. Although KM and IT seem inextricably linked, research still struggles to identify a proper composition of the two. Via input from a global panel of KM experts from academia and practice (n = 222), we identify social software; consumerization (of knowledge); human factors; and the redesign of work, systems, and practices as future key research areas. These are contrasted with review papers proposing research in technologies aimed at supporting KM. On this basis, we present a future research agenda that should enhance the relationship between KM and IT, including their intersection through technology enablers.

Original language	English
Journal	Knowledge and Process Management
Volume	26
Issue number	3
Pages (from-to)	277-296
Number of pages	20
ISSN	1092-4604
DOIs	https://doi.org/10.1002/kpm.1601
Publication status	Published - 2019

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title = "Future research on information technology in knowledge management",

abstract = "Over the past two decades, knowledge management (KM) and the use of information technologies (IT) has attracted increasing interest. IT is widely considered as a vital part of KM, providing means for knowledge creation, sharing, and capture. However, failures of KM in organizational practice are often attributed to an overemphasis of IT. Although KM and IT seem inextricably linked, research still struggles to identify a proper composition of the two. Via input from a global panel of KM experts from academia and practice (n = 222), we identify social software; consumerization (of knowledge); human factors; and the redesign of work, systems, and practices as future key research areas. These are contrasted with review papers proposing research in technologies aimed at supporting KM. On this basis, we present a future research agenda that should enhance the relationship between KM and IT, including their intersection through technology enablers.",

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AU - Ipsen, Christine

PY - 2019

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Future research on information technology in knowledge management

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