From product to service orientation in the maritime equipment industry: a case study

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    In the shipping industry, operational performance of ships and their equipment is crucial to business. Suppliers of machinery and equipment are aware of this situation and see business development potential in setting up service systems that are dedicated to ensuring the performance of their products in operation. In this paper we present a case study of a shipping equipment manufacturer that is currently shifting business focus from manufacturing towards services delivery. Using a modelling scheme to differentiate and categorise different development tasks within the frame of business development towards service oriented business, the case delivers insights into the broader context and product related parameters influencing the options and requirements for service system development.
    Original languageEnglish
    Title of host publicationManufacturing Systems and Technologies for the new Frontier : The 41st CIRP Conference on Manufacturing Systems
    EditorsMamoru Mitsuishi, Kanji Ueda, Fumihiko Kimura
    Number of pages572
    Volume1
    Place of PublicationLondon
    PublisherSpringer
    Publication date2008
    Edition1
    Pages515-518
    ISBN (Print)978-1-84800-266-1
    DOIs
    Publication statusPublished - 2008
    EventThe 41st CIRP Conference on Manufacturing Systems : Manufacturing Systems and Technologies for the new Frontier - University of Tokyo, Tokyo
    Duration: 1 Jan 2008 → …
    Conference number: 41

    Conference

    ConferenceThe 41st CIRP Conference on Manufacturing Systems : Manufacturing Systems and Technologies for the new Frontier
    Number41
    CityUniversity of Tokyo, Tokyo
    Period01/01/2008 → …

    Keywords

    • Case Study
    • Service Design
    • Product Service System
    • PSS
    • Product life
    • Communities
    • Competencies
    • Design
    • Ecodesign
    • Environment
    • Industry implementation
    • Product development
    • Requirements
    • Tools

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