Framing business cases for the success of product configuration system projects

Sara Shafiee*, Enrico Sandrin, Cipriano Forza, Katrin Kristjansdottir, Anders Haug, Lars Hvam

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

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Product configuration systems (PCSs) are peculiar IT applications used for efficient product customization. Unfortunately, PCS implementation involves many challenges. A well-defined business case (BC) could increase PCS project success. However, the literature does not provide specific guidance for building BCs for PCS projects. The proposed BC framework for PCS projects was developed based on literature and professional expertise, and tested in three PCS projects at two engineer-to-order (ETO) companies. Figures of benefits, costs, ROIs, scenario examples, sensitivity analyses, risk analyses, and key information about application experiences were reported. The framework test shows that it is viable and helps overcome PCS challenges.
Original languageEnglish
Article number103839
JournalComputers in Industry
Number of pages15
Publication statusPublished - 2023


  • Business case
  • Cost-benefit analysis
  • Mass customization
  • Product configuration system
  • Risk analysis


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