Framing business cases for the success of product configuration system projects

Sara Shafiee; Enrico Sandrin; Cipriano Forza; Katrin Kristjansdottir; Anders Haug; Lars Hvam

doi:10.1016/j.compind.2022.103839

Framing business cases for the success of product configuration system projects

Sara Shafiee^*, Enrico Sandrin, Cipriano Forza, Katrin Kristjansdottir, Anders Haug, Lars Hvam

^*Corresponding author for this work

University of Padua

Research output: Contribution to journal › Journal article › Research › peer-review

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Abstract

Product configuration systems (PCSs) are peculiar IT applications used for efficient product customization. Unfortunately, PCS implementation involves many challenges. A well-defined business case (BC) could increase PCS project success. However, the literature does not provide specific guidance for building BCs for PCS projects. The proposed BC framework for PCS projects was developed based on literature and professional expertise, and tested in three PCS projects at two engineer-to-order (ETO) companies. Figures of benefits, costs, ROIs, scenario examples, sensitivity analyses, risk analyses, and key information about application experiences were reported. The framework test shows that it is viable and helps overcome PCS challenges.

Original language	English
Article number	103839
Journal	Computers in Industry
Volume	146
Number of pages	15
ISSN	0166-3615
DOIs	https://doi.org/10.1016/j.compind.2022.103839
Publication status	Published - 2023

Keywords

Business case
Cost-benefit analysis
Mass customization
Product configuration system
Risk analysis

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title = "Framing business cases for the success of product configuration system projects",

abstract = "Product configuration systems (PCSs) are peculiar IT applications used for efficient product customization. Unfortunately, PCS implementation involves many challenges. A well-defined business case (BC) could increase PCS project success. However, the literature does not provide specific guidance for building BCs for PCS projects. The proposed BC framework for PCS projects was developed based on literature and professional expertise, and tested in three PCS projects at two engineer-to-order (ETO) companies. Figures of benefits, costs, ROIs, scenario examples, sensitivity analyses, risk analyses, and key information about application experiences were reported. The framework test shows that it is viable and helps overcome PCS challenges.",

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AU - Forza, Cipriano

AU - Kristjansdottir, Katrin

AU - Haug, Anders

AU - Hvam, Lars

PY - 2023

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AB - Product configuration systems (PCSs) are peculiar IT applications used for efficient product customization. Unfortunately, PCS implementation involves many challenges. A well-defined business case (BC) could increase PCS project success. However, the literature does not provide specific guidance for building BCs for PCS projects. The proposed BC framework for PCS projects was developed based on literature and professional expertise, and tested in three PCS projects at two engineer-to-order (ETO) companies. Figures of benefits, costs, ROIs, scenario examples, sensitivity analyses, risk analyses, and key information about application experiences were reported. The framework test shows that it is viable and helps overcome PCS challenges.

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KW - Cost-benefit analysis

KW - Mass customization

KW - Product configuration system

KW - Risk analysis

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JF - Computers in Industry

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ER -

Framing business cases for the success of product configuration system projects

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Keywords

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