Facilities Management and Added Value: An EuroFM Research Initiative

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    Abstract

    Aim: This paper aims to present different models of the concept of the added value of Facilities Management (FM), including the FM Value Map, which forms the basis of research group in EuroFM, and to present some of the results of this research collaboration. Approach and methodology: The paper is based on literature reviews of the most influential journals within the academic fields of FM, Corporate Real Estate Management and Business to Business Marketing and discussions between participants of the research group working on a further exploration and testing of the FM Value Map. Conclusions: The research shows a number of different definitions and focus points of Added Value of FM, dependent on the academic field and the area of application. The different research perspectives explored a holistic view on the added value of FM by the integration of an external market based view (with a focus on the aimed output) and the internal resource based view (with a focus on the input from FM and RE). Good relationship management and building on trust shows to be equally important as delivering the agreed services. In order to measure the multi-dimensional components of adding value both qualitative and quantitative approaches are needed.
    Original languageEnglish
    Title of host publicationFM in the Experience Economy : CIB W070 International Conference in Facilities Management
    Number of pages725
    Place of PublicationSão Paulo, Brazil
    PublisherUniversity of São Paulo
    Publication date2010
    Pages217-228
    Publication statusPublished - 2010
    EventCIB W070 International Conference in Facilities Management - São Paulo, Brazil
    Duration: 13 Sep 201015 Sep 2010

    Conference

    ConferenceCIB W070 International Conference in Facilities Management
    CountryBrazil
    CitySão Paulo
    Period13/09/201015/09/2010

    Keywords

    • Service Marketing
    • Facilities Management
    • Corporate Real Estate Management
    • Added Value
    • Strategic Mapping

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