Facilitating User Driven Innovation – A Study of Methods and Tools at Herlev Hospital

Aneta Fronczek-Munter

    Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsResearchpeer-review

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    Purpose: To present the preliminary research results of user driven innovation methods at healthcare facilities and their relevance to research and practice. Background/Approach: The paper is based on a case study conducted at the Gynaecologic Department at Herlev Hospital as part of Healthcare Innovation Lab, which is a public-private collaboration project testing the simulation and user-driven innovation between users and companies at Hospitals in the Danish Capital Region. The theories presented are user driven innovation, usability and boundary objects. Results: This article presents different methods used in planning of new hospital facilities and the experiences with using them in practice to improve usability of the built environment. The study focuses on the initial stages of the design processes, specially ‘user driven innovation’ – the participatory design process in which users are actively involved as co-creators. The paper describes the process and its phases, as well as reflects on the results of the user involvement and specific methods. Depending on the methods used at the workshops the participants/users had different focus, changed the priorities and developed different solutions. Practical Implications: Advice on process and use of boundary objects for future workshops with user groups
    Original languageEnglish
    Title of host publicationProceedings
    Number of pages15
    Publication date2011
    Publication statusPublished - 2011
    EventCFM Nordic Conference: Research for Practice - Vision of Futures - Technical University of Denmark, Kgs. Lyngby, Denmark
    Duration: 22 Aug 201123 Aug 2011


    ConferenceCFM Nordic Conference
    LocationTechnical University of Denmark
    CityKgs. Lyngby


    • usability
    • methods
    • user driven innovation
    • boundary objects
    • hospitals


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