Exploring the Understandability of a Hybrid Process Design Artifact Based on DCR Graphs

Amine Abbad Andaloussi*, Andrea Burattin, Tijs Slaats, Anette Chelina Møller Petersen, Thomas Hildebrandt, Barbara Weber

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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Abstract

Process design artifacts (e.g., process models, textual process descriptions and simulations) are increasingly used to provide input for requirements elicitation and to facilitate the design of business processes. To support the understandability of process models and make them accessible for end-users with different backgrounds, several hybrid representations combining different design artifacts have been proposed in the literature. This paper investigates the understandability of DCR-HR, a new hybrid process design artifact based on DCR graphs. Using eye-tracking and think-aloud techniques, this paper explores the benefits and challenges associated with the use of different design artifacts and investigates the way end-users engage with them. The results motivate the use of DCR-HR and provide insights about the support it provides to end-users with different backgrounds.

Original languageEnglish
Title of host publicationInternational Conference on Business Process Modeling, Development and Support International Conference on Evaluation and Modeling Methods for Systems Analysis and Development
PublisherSpringer
Publication date2019
Pages69-84
ISBN (Print)978-3-030-20617-8
DOIs
Publication statusPublished - 2019
EventBusiness Process Modeling, Design and Support - Dipartimento Ingegneria Informatica Automatica e Gestionale Antonio Ruberti Sapienza Università di Roma, Rome, Italy
Duration: 3 Jun 20194 Jun 2019
http://www.bpmds.org

Conference

ConferenceBusiness Process Modeling, Design and Support
LocationDipartimento Ingegneria Informatica Automatica e Gestionale Antonio Ruberti Sapienza Università di Roma
CountryItaly
CityRome
Period03/06/201904/06/2019
Internet address
SeriesLecture Notes in Business Information Processing
Volume352
ISSN1865-1348

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