Exploring the role of intermediary organizations in firm and user community collaborations: Resolving or multiplying paradoxes?

Ghita Dragsdahl Lauritzen

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    Abstract

    Research on user innovation shows that innovation can be impeded by the conflicting demands that arise in the context of collaborations between firms and their user communities. One stream of research, however, applies a paradox lens to argue that intermediary organizations can help to resolve these conflicts, by bridging the opposing logics in which they originate. On the basis of an embedded case study, this article suggests that instead of resolving a paradox of innovation, intermediaries create new paradoxical tensions. Further, I argue that mediating firm-community collaboration is not a matter of bridging opposing logics, but of managing new forms of membership uncertainty.
    Original languageEnglish
    Title of host publicationProceedings of the 31st EGOS Colloquium
    Number of pages41
    Publication date2015
    Publication statusPublished - 2015
    Event31st EGOS Colloquium: Organizations and the Examined Life: Reason, Reflexivity and Responsibility - Athens, Greece
    Duration: 2 Jul 20154 Jul 2015

    Conference

    Conference31st EGOS Colloquium
    CountryGreece
    CityAthens
    Period02/07/201504/07/2015

    Bibliographical note

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    Keywords

    • User innovation
    • Intermediary organization
    • Firm-user community
    • Collaboration
    • Paradox

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