Abstract
Research on user innovation shows that innovation can be impeded by the conflicting
demands that arise in the context of collaborations between firms and their user communities.
One stream of research, however, applies a paradox lens to argue that intermediary
organizations can help to resolve these conflicts, by bridging the opposing logics in which
they originate. On the basis of an embedded case study, this article suggests that instead of
resolving a paradox of innovation, intermediaries create new paradoxical tensions. Further, I
argue that mediating firm-community collaboration is not a matter of bridging opposing
logics, but of managing new forms of membership uncertainty.
Original language | English |
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Title of host publication | Proceedings of the 31st EGOS Colloquium |
Number of pages | 41 |
Publication date | 2015 |
Publication status | Published - 2015 |
Event | 31st EGOS Colloquium: Organizations and the Examined Life: Reason, Reflexivity and Responsibility - Athens, Greece Duration: 2 Jul 2015 → 4 Jul 2015 |
Conference
Conference | 31st EGOS Colloquium |
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Country/Territory | Greece |
City | Athens |
Period | 02/07/2015 → 04/07/2015 |
Bibliographical note
Please contact the author for a copy of the paper.Keywords
- User innovation
- Intermediary organization
- Firm-user community
- Collaboration
- Paradox