Abstract
Research on user innovation shows that innovation can be impeded by the conflicting
demands that arise in the context of collaborations between firms and their user communities.
Studies argue that intermediary organizations can help to resolve these conflicts, by bridging
the opposing logics in which they originate. Nevertheless, despite its popularity there is still a
paucity of studies on intermediaries mediating firm-community collaboration. On the basis of
an embedded case study, this article suggests that instead of resolving conflicts,
intermediaries create a new membership construct from which new tensions arise. I propose
that if intermediary organizations foster a clearer view of this membership construct, the
result can be an innovative synthesis of opposing logics. Thus, I suggest a novel approach to
the debate about user innovation by arguing that mediating firm-community collaboration is
not a matter of bridging opposing logics, but of managing new forms of membership
uncertainty
| Original language | English |
|---|---|
| Title of host publication | Proceedings of 22nd Innovation Product Development Management Conference. |
| Number of pages | 30 |
| Publication date | 2015 |
| Publication status | Published - 2015 |
| Event | 22nd Innovation and Product Development Management Conference - Copenhagen, Denmark Duration: 14 Jun 2015 → 16 Jun 2015 Conference number: 22 |
Conference
| Conference | 22nd Innovation and Product Development Management Conference |
|---|---|
| Number | 22 |
| Country/Territory | Denmark |
| City | Copenhagen |
| Period | 14/06/2015 → 16/06/2015 |