Evaluation of the COGITO system

V. Andersen, H.H.K. Andersen

    Research output: Book/ReportReportResearchpeer-review

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    Abstract

    This report covers the deliverable D7.2 of the COGITO project. It presents the evaluation of an ‘intelligent’ agent integrated into an e-commerce system. The aim of the agent is to support the user partly through direct communication and partly by guiding him/her for navigating the web-site and for benefiting efficiently from the functionality of the site. In order to make the report a stand-alone report, it contains an introduction including ‘Study of enduser needs and behaviour’ exposing problems concerning e-commerce in general (taken from the D6.1), and a brief review of the objectives for the COGITO project in order to clarify the aims of the project. However, the important part of the report presents the methodology for evaluating the performance of the COGITO agent and the outcome of this evaluation. The questionnaire for eliciting the background information for the test persons and their personal responses to the performance of the agent is presented in appendices.
    Original languageEnglish
    Place of PublicationRoskilde
    PublisherRisø National Laboratory
    Number of pages54
    ISBN (Electronic)87-550-3111-0
    Publication statusPublished - 2002
    SeriesDenmark. Forskningscenter Risoe. Risoe-R
    Number1363(EN)
    ISSN0106-2840

    Keywords

    • Risø-R-1363
    • Risø-R-1363(EN)
    • Usability evaluation
    • Intelligent systems
    • Software agents

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