Employee motivation in Product-Service-System providers

Melanie Kreye

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    Abstract

    This research investigates how intrinsic and extrinsic motivation factors contribute to employee motivation in providers of Product-Service Systems (PSS). Employee motivation determines the quality of the delivered service and is thus an area of great importance for PSS providers. We present rich case-based data collected through semi-structured interviews, a survey and secondary sources. The analysis showed the particularly high importance of intrinsic and individual motivation factors such as the fulfilling nature of the work and skill development showing the ownership and pride service employees took in their work. Further, the organisation needs to set the context of high employee motivation by enabling flexibility and performance feedback. Our research contributes to the literature by providing a first empirical study of employee motivation in PSS providers and thus providing important insights on the implementation of a servitisation strategy.
    Original languageEnglish
    JournalProduction Planning & Control
    Volume27
    Issue number15
    Pages (from-to)1249-1259
    ISSN0953-7287
    DOIs
    Publication statusPublished - 2016

    Keywords

    • Staff well-being
    • Reward system
    • Servitization
    • Staff motivation
    • Behavioural operations
    • Organisation culture

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