Abstract
We report on a new approach to co-creating adaptive case management systems jointly with end-users, developed in the context of the Effective co-created and compliant adaptive case Management Systems for Knowledge Workers (EcoKnow.org) research project. The approach is based on knowledge from prior ethnographic field studies and research in the declarative Dynamic Condition Response (DCR) technology for model-driven design of case management systems. The approach was tested in an operational environment jointly with the danish municipality of Syddjurs by conducting a service-design project and implementing an open source case manager tool and a new highlighter tool for mapping between textual specifications and the DCR notation. The design method and technologies were evaluated by understandability studies with endusers. The study showed that the development could be done in just 6 months, and that the new highlighter tool in combination with the traditional design and simulation tools, supports domain experts formalise and provide traceability between their interpretations of textual specifications and the formal models.
Original language | English |
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Title of host publication | Proceedings of International Conference on Software and Systems Process |
Publisher | Association for Computing Machinery |
Publication date | 2020 |
Pages | 155-164 |
ISBN (Print) | 978-1-4503-7512-2 |
DOIs | |
Publication status | Published - 2020 |
Event | 2020 International Conference on Software and Systems Process - Virtual Duration: 26 Jun 2020 → 28 Jun 2020 |
Conference
Conference | 2020 International Conference on Software and Systems Process |
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Location | Virtual |
Period | 26/06/2020 → 28/06/2020 |
Keywords
- Agile
- Adaptive case management
- Regulatory compliance
- Traceability
- Service design
- Co-creation
- Local government
- Declarative models
- Understandability
- Prototyping
- Case study