EcoKnow: Engineering Effective, Co-created and Compliant Adaptive Case Management Systems for Knowledge Workers

Thomas Hildebrandt, Amine Abbad Andaloussi, Lars Rune Christensen, Søren Debois, Nicklas Pape Healy, Hugo A. López, Morten Marquard, Naja L. Holten Møller, Anette Chelina Møller Petersen, Tijs Slaats, Barbara Weber

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Abstract

We report on a new approach to co-creating adaptive case management systems jointly with end-users, developed in the context of the Effective co-created and compliant adaptive case Management Systems for Knowledge Workers (EcoKnow.org) research project. The approach is based on knowledge from prior ethnographic field studies and research in the declarative Dynamic Condition Response (DCR) technology for model-driven design of case management systems. The approach was tested in an operational environment jointly with the danish municipality of Syddjurs by conducting a service-design project and implementing an open source case manager tool and a new highlighter tool for mapping between textual specifications and the DCR notation. The design method and technologies were evaluated by understandability studies with endusers. The study showed that the development could be done in just 6 months, and that the new highlighter tool in combination with the traditional design and simulation tools, supports domain experts formalise and provide traceability between their interpretations of textual specifications and the formal models.
Original languageEnglish
Title of host publicationProceedings of International Conference on Software and Systems Process
PublisherAssociation for Computing Machinery
Publication date2020
Pages155-164
ISBN (Print)978-1-4503-7512-2
DOIs
Publication statusPublished - 2020
Event2020 International Conference on Software and Systems Process - Virtual
Duration: 26 Jun 202028 Jun 2020

Conference

Conference2020 International Conference on Software and Systems Process
LocationVirtual
Period26/06/202028/06/2020

Keywords

  • Agile
  • Adaptive case management
  • Regulatory compliance
  • Traceability
  • Service design
  • Co-creation
  • Local government
  • Declarative models
  • Understandability
  • Prototyping
  • Case study

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