Driving Change in Complex Social Systems: How to Design Healthcare Pathways

A. Feldman; F. Patou; A. Maier

doi:10.1017/pds.2022.128

Driving Change in Complex Social Systems: How to Design Healthcare Pathways

A. Feldman^*, F. Patou, A. Maier

^*Corresponding author for this work

Department of Technology, Management and Economics

Oticon Medical A/S

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Abstract

How does change occur in healthcare settings? In this paper, we take a design-based approach to healthcare research. From researcher-patient interactions to information sharing between practitioners, we examine how clinical research can mediate a change of routines and illuminate potential new system structures. Using a hospital-based cognitive care clinic as an example, we demonstrate how the inclusion of new actors, tools and resources was able to shed light on the prevalence of hearing loss among mild cognitive impairment (MCI) patients and lay the framework for new care pathways.

Original language	English
Title of host publication	Proceedings of the Design Society
Number of pages	10
Volume	2
Publication date	2022
Pages	1263-1272
DOIs	https://doi.org/10.1017/pds.2022.128
Publication status	Published - 2022
Event	17th International Design Conference - Online, Cavat, Croatia Duration: 23 May 2022 → 26 May 2022 Conference number: 17 https://www.designconference.org/

Conference

Conference	17th International Design Conference
Number	17
Location	Online
Country/Territory	Croatia
City	Cavat
Period	23/05/2022 → 26/05/2022
Internet address	https://www.designconference.org/

Series	Proceedings of the Design Society
ISSN	2732-527x

Bibliographical note

Funding Information:
The authors thank the patients and participants of the Listen Carefully project. We thank the Danish Dementia Research Centre at Rigshospitalet, in particular Gunhild Waldemar, Asmus Vogel, Oda Jakobsen and Anna Bruus, for hosting the project and for their support and guidance. The authors thank Oticon for their donation of audiology testing equipment, Pierre-Yves Hasan for his assistance with software development and Monika Baumann for her audiological guidance. We also thank the Copenhagen Center for Health Technology (CACHET), Hysse Forchhammer at Hjernesagen and Annemette Ljungdalh Nielsen at the Municipality of Copenhagen for their support and dialogue. This work was partly funded by the Department of Technology, Management and Economics at DTU - Technical University of Denmark, CACHET and the William Demant Foundation.

Publisher Copyright:
© The Author(s), 2022.

Keywords

cognitive decline
complex systems
healthcare design
hearing care
human behaviour

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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Cite this

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title = "Driving Change in Complex Social Systems: How to Design Healthcare Pathways",

abstract = "How does change occur in healthcare settings? In this paper, we take a design-based approach to healthcare research. From researcher-patient interactions to information sharing between practitioners, we examine how clinical research can mediate a change of routines and illuminate potential new system structures. Using a hospital-based cognitive care clinic as an example, we demonstrate how the inclusion of new actors, tools and resources was able to shed light on the prevalence of hearing loss among mild cognitive impairment (MCI) patients and lay the framework for new care pathways. ",

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note = "Funding Information: The authors thank the patients and participants of the Listen Carefully project. We thank the Danish Dementia Research Centre at Rigshospitalet, in particular Gunhild Waldemar, Asmus Vogel, Oda Jakobsen and Anna Bruus, for hosting the project and for their support and guidance. The authors thank Oticon for their donation of audiology testing equipment, Pierre-Yves Hasan for his assistance with software development and Monika Baumann for her audiological guidance. We also thank the Copenhagen Center for Health Technology (CACHET), Hysse Forchhammer at Hjernesagen and Annemette Ljungdalh Nielsen at the Municipality of Copenhagen for their support and dialogue. This work was partly funded by the Department of Technology, Management and Economics at DTU - Technical University of Denmark, CACHET and the William Demant Foundation. Publisher Copyright: {\textcopyright} The Author(s), 2022.; 17th International Design Conference, Design2022 ; Conference date: 23-05-2022 Through 26-05-2022",

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Driving Change in Complex Social Systems: How to Design Healthcare Pathways

Abstract

Conference

Bibliographical note

Keywords

UN SDGs

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