Driving change in complex social systems: how to design healthcare pathways

Alix Feldman*, François Patou, Anja Maier

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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Abstract

How does change occur in healthcare settings? In this paper, we take a design-based approach to healthcare research. From researcher-patient interactions to information sharing between practitioners, we examine how clinical research can mediate a change of routines and illuminate potential new system structures. Using a hospital-based cognitive care clinic as an example, we demonstrate how the inclusion of new actors, tools and resources was able to shed light on the prevalence of hearing loss among patients and lay the framework for new care pathways.
Original languageEnglish
Title of host publicationProceedings of the Design Society
Number of pages10
PublisherCambridge University Press
Publication date2022
Pages1263-1272
DOIs
Publication statusPublished - 2022
Event17th International Design Conference - Virtual, Cavat, Croatia
Duration: 23 May 202226 May 2022
Conference number: 17
https://www.designconference.org/

Conference

Conference17th International Design Conference
Number17
LocationVirtual
Country/TerritoryCroatia
CityCavat
Period23/05/202226/05/2022
Internet address
SeriesProceedings of the Design Society
ISSN2732-527x

Keywords

  • Healthcare design
  • Complex systems
  • Human behaviour
  • Hearing care
  • Cognitive decline

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