Drivers for IWMS implementation in real estate management

Esmir Maslesa, Per Anker Jensen*

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

Purpose
IT platforms such as integrated workplace management system (IWMS) gain higher importance in real estate management, but there is a lack of knowledge on what IWMS is and what the drivers are for its implementation in real estate organisations. The paper aims to provide knowledge on this.

Design/methodology/approach
The research combines theories of real estate management, IT implementations and change management, with a qualitative case study of IWMS implementation in a public real estate organisation in Denmark. The research data consist of customer surveys, document studies, semi-structured interviews and in-depth analysis of IWMS features.

Findings
The paper identifies several drivers for IWMS implementation, such as data standardisation, validation and easier data exchange, business process optimisation, decrease in IT costs and improved customer service. Furthermore, the case study reveals that the IWMS implementation is not considered as a definite IT project but as an organisational change project impacting the entire organisation.

Originality/value
There has so far not been any public real estate organisations in Denmark using IWMS, and the knowledge about IWMS in public real estate sector is therefore limited. To date, no one has analysed what the drivers are for IWMS implementation in real estate organisations. This research paper brings new knowledge on IWMS and presents drivers for IWMS implementation, observed from an implementation process in a public real estate organisation.
Original languageEnglish
JournalJournal of Corporate Real Estate
Volume21
Issue number1
Pages (from-to)72-87
ISSN1463-001X
DOIs
Publication statusPublished - 2019

Cite this

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title = "Drivers for IWMS implementation in real estate management",
abstract = "PurposeIT platforms such as integrated workplace management system (IWMS) gain higher importance in real estate management, but there is a lack of knowledge on what IWMS is and what the drivers are for its implementation in real estate organisations. The paper aims to provide knowledge on this.Design/methodology/approachThe research combines theories of real estate management, IT implementations and change management, with a qualitative case study of IWMS implementation in a public real estate organisation in Denmark. The research data consist of customer surveys, document studies, semi-structured interviews and in-depth analysis of IWMS features.FindingsThe paper identifies several drivers for IWMS implementation, such as data standardisation, validation and easier data exchange, business process optimisation, decrease in IT costs and improved customer service. Furthermore, the case study reveals that the IWMS implementation is not considered as a definite IT project but as an organisational change project impacting the entire organisation.Originality/valueThere has so far not been any public real estate organisations in Denmark using IWMS, and the knowledge about IWMS in public real estate sector is therefore limited. To date, no one has analysed what the drivers are for IWMS implementation in real estate organisations. This research paper brings new knowledge on IWMS and presents drivers for IWMS implementation, observed from an implementation process in a public real estate organisation.",
author = "Esmir Maslesa and Jensen, {Per Anker}",
year = "2019",
doi = "10.1108/JCRE-08-2018-0025",
language = "English",
volume = "21",
pages = "72--87",
journal = "Journal of Corporate Real Estate",
issn = "1463-001X",
publisher = "JAI Press",
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}

Drivers for IWMS implementation in real estate management. / Maslesa, Esmir; Jensen, Per Anker.

In: Journal of Corporate Real Estate, Vol. 21, No. 1, 2019, p. 72-87.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

T1 - Drivers for IWMS implementation in real estate management

AU - Maslesa, Esmir

AU - Jensen, Per Anker

PY - 2019

Y1 - 2019

N2 - PurposeIT platforms such as integrated workplace management system (IWMS) gain higher importance in real estate management, but there is a lack of knowledge on what IWMS is and what the drivers are for its implementation in real estate organisations. The paper aims to provide knowledge on this.Design/methodology/approachThe research combines theories of real estate management, IT implementations and change management, with a qualitative case study of IWMS implementation in a public real estate organisation in Denmark. The research data consist of customer surveys, document studies, semi-structured interviews and in-depth analysis of IWMS features.FindingsThe paper identifies several drivers for IWMS implementation, such as data standardisation, validation and easier data exchange, business process optimisation, decrease in IT costs and improved customer service. Furthermore, the case study reveals that the IWMS implementation is not considered as a definite IT project but as an organisational change project impacting the entire organisation.Originality/valueThere has so far not been any public real estate organisations in Denmark using IWMS, and the knowledge about IWMS in public real estate sector is therefore limited. To date, no one has analysed what the drivers are for IWMS implementation in real estate organisations. This research paper brings new knowledge on IWMS and presents drivers for IWMS implementation, observed from an implementation process in a public real estate organisation.

AB - PurposeIT platforms such as integrated workplace management system (IWMS) gain higher importance in real estate management, but there is a lack of knowledge on what IWMS is and what the drivers are for its implementation in real estate organisations. The paper aims to provide knowledge on this.Design/methodology/approachThe research combines theories of real estate management, IT implementations and change management, with a qualitative case study of IWMS implementation in a public real estate organisation in Denmark. The research data consist of customer surveys, document studies, semi-structured interviews and in-depth analysis of IWMS features.FindingsThe paper identifies several drivers for IWMS implementation, such as data standardisation, validation and easier data exchange, business process optimisation, decrease in IT costs and improved customer service. Furthermore, the case study reveals that the IWMS implementation is not considered as a definite IT project but as an organisational change project impacting the entire organisation.Originality/valueThere has so far not been any public real estate organisations in Denmark using IWMS, and the knowledge about IWMS in public real estate sector is therefore limited. To date, no one has analysed what the drivers are for IWMS implementation in real estate organisations. This research paper brings new knowledge on IWMS and presents drivers for IWMS implementation, observed from an implementation process in a public real estate organisation.

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DO - 10.1108/JCRE-08-2018-0025

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