Drivers for innovation in services

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review


In the literature on innovation in services, it is often taken for granted that interactions between stakeholders occurs as collaboration without any frictions. It is neglected that tensions and conflicts emerge during the innovation processes, but to present the interplay between the parties as based on uncomplicated collaboration is dangerous, because it creates a distorted picture of reality. This causes misunderstandings among practitioners, but it also limits the theoretical understanding of innovation practice.

To go beyond this limitation in the existing literature, the study presented in this chapter has through longitudinal case studies investigated, how and why tensions and potential conflicts between different stakeholders unfolds during innovation processes. By taking the tensions and conflicts between the stakeholders as focus of the analysis, the ongoing changes in the relationship between the development of such conflicts and the development in the innovation process over time were followed.
Original languageEnglish
Title of host publicationFacilities Management Models , Methods and Tools – Research results for practice
EditorsPer Anker Jensen
Publication date2019
Publication statusPublished - 2019

Fingerprint Dive into the research topics of 'Drivers for innovation in services'. Together they form a unique fingerprint.

Cite this