Development of work in Call Centres

Niels Møller (Invited author), Karin Mathiesen (Invited author), Inger-Marie Wiegman (Invited author), Ole Henning Sørensen (Invited author)

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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    Original languageEnglish
    Title of host publicationHuman Factors in Organizational Design and Management
    VolumeIX
    Place of PublicationSanta Monica, CA
    PublisherIEA Press
    Publication date2008
    Pages169-174
    Publication statusPublished - 2008
    EventThe International Symposium on Human Factors in Organisational Design and Management - Sao Paulo, Brazil, 19-22 March
    Duration: 1 Jan 2008 → …
    Conference number: 9

    Conference

    ConferenceThe International Symposium on Human Factors in Organisational Design and Management
    Number9
    CitySao Paulo, Brazil, 19-22 March
    Period01/01/2008 → …

    Cite this

    Møller, N., Mathiesen, K., Wiegman, I-M., & Sørensen, O. H. (2008). Development of work in Call Centres. In Human Factors in Organizational Design and Management (Vol. IX, pp. 169-174). IEA Press.