Developing Integrated Configurators: A Longitudinal Case Study

Linda L. Zhang*, Sara Shafiee*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Despite configurators' positive impacts on Engineering-To-Order (ETO) companies' operations and strategies, there is a paucity of empirical studies examining the development processes and practices of integrated configurators. Thus, we carry out a longitudinal case study in a large ETO company to study the characteristics and dynamics of the development process of an integrated sales and technical (IST) configurator. The IST configurator is developed based on a framework that we propose by drawing on literature analysis and extensive discussions with the case company. The findings highlight i) project team formation, ii) the complex and difficult interactions among team members, and ii) how team members react and interpret the unexpected events/changes, among others. Performance evaluation contributes to a holistic picture of the development process of the IST configurator. We further shed light on managerial implications related to business process changes associated with the application of the IST configurator. Our study is expected to broaden ETO companies' understanding of the development processes of integrated configurators and to guide them in development.
Original languageEnglish
Title of host publication2021 IEEE International Conference on Industrial Engineering and Engineering Management
PublisherIEEE
Publication date2021
Pages1333-1337
ISBN (Print)978-1-6654-3771-4
DOIs
Publication statusPublished - 2021
Event2021 IEEE International Conference on Industrial Engineering and Engineering Management - Virtual event, Singapore, Singapore
Duration: 13 Dec 202116 Dec 2021
https://ieeexplore.ieee.org/xpl/conhome/9672597/proceeding

Conference

Conference2021 IEEE International Conference on Industrial Engineering and Engineering Management
LocationVirtual event
Country/TerritorySingapore
CitySingapore
Period13/12/202116/12/2021
Internet address

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