Design Thinking: A New Approach for OHS Professionals to Address Complex Problems

Sisse Grøn*, Ole Broberg

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Design thinking (DT) provides innovative tools that may be applied to manage complex musculoskeletal or psychosocial problems at work. In this project researchers trained OHS professionals to apply DT tools. The training included organizing and facilitating three design sprint workshops of 3–4 h duration. The sprint workshops created solutions to complex psychosocial or musculoskeletal problem in a company. The researchers kept track of the progress by observing the workshops and conducting semi-structured interviews. Data was coded and analyzed in accordance with the template analysis method. This paper evaluates the outcome of the design sprint workshop processes. Design thinking tools enabled the OHS professionals to solve complex problems in a different way than they normally would. Two main differences stood out. The first was the DT approach was more participatory and the second that it created a deeper understanding of the problem, before any solutions were created. The sprint workshop process resulted in planned and tested solutions that the companies could subsequently implement.
Original languageEnglish
Title of host publicationProceedings of the 21st Congress of the International Ergonomics Association (IEA 2021)
Publication date2021
Pages78-84
DOIs
Publication statusPublished - 2021
SeriesLecture Notes in Networks and Systems
Volume122
ISSN2367-3370

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