Deciding on PSS: A Framework for PSS Strategies

Line Maria Neugebauer, Krestine Mougaard, Jakob Axel Bejbro Andersen, Tim C. McAloone

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Product/Service-Systems (PSS) are a strategic approach wherein the value proposition covers the performance of a system throughout the whole life cycle. Many industrial companies are challenged on many levels in the transition process towards a PSS oriented approach. Much of the literature has until now focused on PSS from a design object perspective, and less focus has been on how the business model of the company must be designed simultaneously with the offering, covering topics as organisational restructuring, value chain collaboration plus a change management focus. This paper presents a PSS strategy topic matrix, as a boundary object for the company, aimed at creating a shared understanding of important factors in the organisation while evaluating, developing, implementing and operating a PSS strategy. This is done through an empirical foundation of twelve companies representing a whole branch industry, together with three cases of industrial best-practice.
Original languageEnglish
Title of host publicationProduct-Service Integration for Sustainable Solutions. Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems
EditorsHorst Meier
Publication date2013
ISBN (Print)978-3-642-30820-8
Publication statusPublished - 2013
Event5th CIRP International Conference on Industrial Product-Service Systems - Bochum, Germany
Duration: 14 Mar 201315 Mar 2013
Conference number: 5


Conference5th CIRP International Conference on Industrial Product-Service Systems
SeriesLecture Notes in Production Engineering


  • Product/Service-System
  • Business model strategies
  • Organisational change
  • value-chain collaboration
  • PSS
  • Product life
  • Innovation

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