Abstract
In a recent product development project, we have taken part in
establishing and organising a series of workshops with a group of
customers/users of a future product line through out the
development project. The workshops is a kind of informal
meetingplace for engineering, marketing, customers, and users
where different needs, preferences, and interests can be
discussed. Bringing together stakeholders with different
experiences and competencies can provide a highly innovative
setting if we are succesful in establishing common understandings
of the development task.In this paper we present and discuss
experiences with this kind of collaborative fora. We have tried to
demonstrate that having an on-going dialogue with users/customers
also during detailed design in not only a means to keep 'the voive
of the customer alive'. We have found that the workshops have an
important impact on securing cohesion and compatibility between
different participants in-house. In this way we believe that
activities like the ones described can contribute to a better
integration at the operative level in market oriented product
development.
| Original language | English |
|---|---|
| Title of host publication | World Class Design by World Class Methods, ICED97 |
| Place of Publication | Tampere, Finland |
| Publisher | Tampere University of Technology |
| Publication date | 1997 |
| Publication status | Published - 1997 |
| Event | International Conference on Engineering Design - Tampere, Finland Duration: 19 Aug 1997 → 21 Aug 1997 |
Conference
| Conference | International Conference on Engineering Design |
|---|---|
| Country/Territory | Finland |
| City | Tampere |
| Period | 19/08/1997 → 21/08/1997 |