Convergence on Self - Generated vs. Crowdsourced Ideas in Crisis Response: Comparing Social Exchange Processes and Satisfaction with Process

Isabella Seeber, Alexander B. Merz, Ronald Maier, G. J. de Vreede, Barbara Weber

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Abstract

Social media allow crowds to generate many ideas to swiftly respond to events like crises, public policy discourse, or online town hall meetings. This allows organizations and governments to harness the innovative power of the crowd. As part of this setting, teams that process crowd ideas must engage in social exchange processes to converge on a few promising ideas. Traditionally, teams work on self-generated ideas. However, in a crowdsourcing scenario, such as public participation in crisis response, teams may have to process crowd-generated ideas. To better understand this new practice, it is important to investigate how converging on crowdsourced ideas affects the social exchange processes of teams and resulting outcomes. We conducted a laboratory experiment in which small teams working in a crisis response setting converged on self-generated or crowdsourced ideas in an emergency response context. Our findings suggest that teams converging on self-generated ideas have better social exchange processes in terms of dominance and coordination. We found support that evaluation and coordination positively affect team member satisfaction under both experimental conditions. Implications for research and practice are discussed.
Original languageEnglish
Title of host publicationProceedings of the 50th Hawaii International Conference on System Sciences (HICSS 2017)
Publication date2017
Pages687-696
ISBN (Print)978-0-9981331-0-2
Publication statusPublished - 2017
Event50th Hawaii International Conference on System Sciences (HICSS 2017) - Waikoloa, United States
Duration: 4 Jan 20177 Jan 2017
Conference number: 50

Conference

Conference50th Hawaii International Conference on System Sciences (HICSS 2017)
Number50
CountryUnited States
CityWaikoloa
Period04/01/201707/01/2017

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