Conceptual Models in Man-Machine Design Verification

Abstract. The need for systematic methods for evaluation of design concepts for new man-machine systems has been rapidly increasing in consequence of the introduction of modern information technology. Direct empirical methods are difficult to apply when functions during rare conditions and support of operator decisions during emergencies are to be evaluated. In this paper, the problems of analytical evaluations based on conceptual models of the man-machine interaction are discussed, and the relations to system design and analytical risk assessment are considered. Finally, a conceptual framework for analytical evaluation is proposed, including several domains of description: 1. The problem space, in the form of a means-end hierarchy; 2. The structure of the decision process; 3. The mental strategies and heuristics used by operators; 4. The levels of cognitive control and the mechanisms related to human errors. Finally, the need for models representing operators' subjective criteria for choosing among available mental strategies and for accepting advice from intelligent interfaces is discussed.