Abstract
Purpose and Background: Facilities management value position is conceptualized
as the relative optimal point of value delivering of facilities management (FM). This
paper argues that the degree of value delivering is based on the degree of facilities
product customization and complexity comparing with the type of facilities processes
between FM organizations with their clients.
Approach (Theory/Methodology): The paper develops the facilities product -
process matrix to allow comparisons of different facilities products with facilities
processes and illustrate its degree of value delivering. The building blocks of matrix
are a facilities product structure and a facilities process structure.
Results: A facilities product structure, characterized by degrees of facilities product
customization, complexity, contingencies involved, defines four facilities product
categories. A facilities process structure, characterized by levels of information,
knowledge and innovation sharing, and mutual involvement, defines four facilities
process types. Positions on the matrix capture the product-process interrelationships
in facilities management.
Practical Implications: The paper presents propositions of relating stakeholder
value to positions on the facilities product and facilities process structures and on the
matrix. This framework also demonstrates the illustrative applications of the matrix to
examine facilities management value positions from two FM organizations within two
multinational corporations: LEGO group and A.P. Moller - Maersk Group.
Original language | English |
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Publication date | 2011 |
Publication status | Published - 2011 |
Event | CFM Nordic Conference: Research for Practice - Vision of Futures - Technical University of Denmark, Kgs. Lyngby, Denmark Duration: 22 Aug 2011 → 23 Aug 2011 |
Conference
Conference | CFM Nordic Conference |
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Location | Technical University of Denmark |
Country/Territory | Denmark |
City | Kgs. Lyngby |
Period | 22/08/2011 → 23/08/2011 |
Keywords
- Product-Process Matrix
- Facilities Management
- Value Proposition
- Value Position