Changes and Sentiment: A Longitudinal E-Mail Analysis of a Large Design Project

Sebastiano Piccolo; Julian Wilberg; Udo Lindemann; Anja Maier

doi:10.21278/idc.2018.0283

Changes and Sentiment: A Longitudinal E-Mail Analysis of a Large Design Project

Sebastiano Piccolo
, Julian Wilberg
, Udo Lindemann
, Anja Maier

Copenhagen Center for Health Technology

Technical University of Munich

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Abstract

Changes are part of any project. Although previous research provides methods to deal with changes, understanding of changes in relation to sentiment is still unclear. This is important as people's mood can affect performance and decisions. We implement an approach to quantify "change language" in emails and study its relation to sentiment. We find that sentiment decreases when problems or changes emerge, and increases when changes are implemented successfully. We discuss the implications of our findings for research and project engineering practice, providing avenues for further work.

Original language	English
Title of host publication	DS92: Proceedings of the DESIGN 2018 15th International Design Conference
Publisher	Design Society
Publication date	2018
Pages	869-880
ISBN (Electronic)	978-953-7738-59-4
DOIs	https://doi.org/10.21278/idc.2018.0283
Publication status	Published - 2018
Event	DESIGN2018 - 15^th International Design Conference - Dubrovnik, Croatia Duration: 21 May 2018 → 24 May 2018 Conference number: 15 http://www.designconference.org/

Conference

Conference	DESIGN2018 - 15^th International Design Conference
Number	15
Country/Territory	Croatia
City	Dubrovnik
Period	21/05/2018 → 24/05/2018
Internet address	http://www.designconference.org/

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Piccolo et al Changes and sentiment email analysis 2018 DS92 283Final published version, 1.05 MB

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title = "Changes and Sentiment: A Longitudinal E-Mail Analysis of a Large Design Project",

abstract = "Changes are part of any project. Although previous research provides methods to deal with changes, understanding of changes in relation to sentiment is still unclear. This is important as people's mood can affect performance and decisions. We implement an approach to quantify {"}change language{"} in emails and study its relation to sentiment. We find that sentiment decreases when problems or changes emerge, and increases when changes are implemented successfully. We discuss the implications of our findings for research and project engineering practice, providing avenues for further work.",

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AU - Wilberg, Julian

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AU - Maier, Anja

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AB - Changes are part of any project. Although previous research provides methods to deal with changes, understanding of changes in relation to sentiment is still unclear. This is important as people's mood can affect performance and decisions. We implement an approach to quantify "change language" in emails and study its relation to sentiment. We find that sentiment decreases when problems or changes emerge, and increases when changes are implemented successfully. We discuss the implications of our findings for research and project engineering practice, providing avenues for further work.

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ER -

Changes and Sentiment: A Longitudinal E-Mail Analysis of a Large Design Project

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