Capabilities for knowledge management in virtual collaboration: A systematic review

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Virtual collaboration has become an integrated part of knowledge-intensive work, especially after the pandemic. Researchers claim that working partly in the physical workplace and partly working virtually will persist in the future among knowledge workers. As knowledge sharing is a challenge when working across distances, it highlights the need for knowledge-intensive organizations to develop capabilities for knowledge management (KM). Capabilities will be investigated as organizational factors that create, extend, or modify behavior, aiming for effective KM across distances. This systematic literature review explores how knowledge creation, retention, and transfer are managed in virtual collaboration and the required capabilities for this process. Based on 33 articles, the study found that organizational structures facilitating frequent interactions and transactive memory, supported by technology, enable capabilities for KM. Hence, retention and transfer of tacit knowledge are challenged and might be a hindering factor.
Original languageEnglish
Title of host publicationProceedings of the 24th European Conference on Knowledge Management
Number of pages9
Publication date2023
Publication statusPublished - 2023
Event24th European Conference on Knowledge Management (ECKM 2023) - Lisbon, Portugal, Lisbon, Portugal
Duration: 7 Sept 20238 Sept 2023


Conference24th European Conference on Knowledge Management (ECKM 2023)
LocationLisbon, Portugal
SeriesEuropean Conference on Knowledge Management


  • Virtual collaboration
  • Knowledge management
  • Capabilities
  • Knowledge-intensive work
  • Knowledge-intensive organization


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