Business process management and IT management: The missing integration

Fatemeh Rahimi, Charles Møller, Lars Hvam

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    Abstract

    The importance of business processes and the centrality of IT to contemporary organizations' performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration between the two management functions to enable strategic and operational business - IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose that IT as a business enabler respectively calls for sequential and reciprocal integrations at strategic and operational planning levels. Drawing on logical reasoning, we suggest that IT as a strategic driver necessitates reciprocal integration at both levels.
    Original languageEnglish
    JournalInternational Journal of Information Management
    Volume36
    Issue number1
    Pages (from-to)142-154
    Number of pages13
    ISSN0268-4012
    DOIs
    Publication statusPublished - 2016

    Keywords

    • Sciences
    • Alignment
    • Business process governance
    • Business process management
    • Information technology management

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