Behavioral Recommender System for Process Automation Steps

Process automation is used to increase the performance of processes. One of the leading process automation tools is Microsoft Process Advisor. This tool requires users to select the corresponding connectors for the automation of different tasks, which can be a challenging endeavor for users who have limited business knowledge as there are various connectors and templates exist. To overcome this challenge, we present a process-aware recommender system for connectors that eases the labeling task for end users. The results of applying this method to real event logs indicate that it can recommend relevant connectors and, therefore, the usage of the same mechanism might be generalized to broader contexts.