Auditing communication in design: A maturity grid-inspired approach

Anja Maier; Claudia Eckert; P John Clarkson

Auditing communication in design: A maturity grid-inspired approach

Anja Maier
, Claudia Eckert
, P John Clarkson

The Open University
University of Cambridge

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

Communication is a critical success factor in design. How communication processes can best be captured, analysed and assessed, as a preliminary step to suggestions for improvement of communication practices, remains a challenge for researchers and practitioners. This paper critically reflects on the construction and application of a structured group interview in software design inspired by a maturity grid approach. Such an approach yields dual benefit: as a research method and tool to gather insight into communication and as a guide to plan improvements in practice. Initial results of an empirical study are presented. Conclusions are drawn for the process of auditing communication in design.
Keyword: Performance Assessment,Maturity Model,Audit,Maturity Grid,Collaboration,Communication,New Product Development,Engineering Design

Original language	English
Title of host publication	9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005)
Publication date	2005
Publication status	Published - 2005
Externally published	Yes
Event	9th International Conference on Computer Supported Cooperative Work in Design - Coventry, United Kingdom Duration: 24 May 2005 → 26 May 2005

Conference

Conference	9th International Conference on Computer Supported Cooperative Work in Design
Country/Territory	United Kingdom
City	Coventry
Period	24/05/2005 → 26/05/2005

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@inproceedings{1f55fa3b488248ccbf0405cbdd7ea35a,

title = "Auditing communication in design: A maturity grid-inspired approach",

abstract = "Communication is a critical success factor in design. How communication processes can best be captured, analysed and assessed, as a preliminary step to suggestions for improvement of communication practices, remains a challenge for researchers and practitioners. This paper critically reflects on the construction and application of a structured group interview in software design inspired by a maturity grid approach. Such an approach yields dual benefit: as a research method and tool to gather insight into communication and as a guide to plan improvements in practice. Initial results of an empirical study are presented. Conclusions are drawn for the process of auditing communication in design. Keyword: Performance Assessment,Maturity Model,Audit,Maturity Grid,Collaboration,Communication,New Product Development,Engineering Design",

author = "Anja Maier and Claudia Eckert and Clarkson, \{P John\}",

year = "2005",

language = "English",

booktitle = "9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005)",

note = "9th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2005 ; Conference date: 24-05-2005 Through 26-05-2005",

}

TY - GEN

T1 - Auditing communication in design

T2 - 9th International Conference on Computer Supported Cooperative Work in Design

AU - Maier, Anja

AU - Eckert, Claudia

AU - Clarkson, P John

PY - 2005

Y1 - 2005

N2 - Communication is a critical success factor in design. How communication processes can best be captured, analysed and assessed, as a preliminary step to suggestions for improvement of communication practices, remains a challenge for researchers and practitioners. This paper critically reflects on the construction and application of a structured group interview in software design inspired by a maturity grid approach. Such an approach yields dual benefit: as a research method and tool to gather insight into communication and as a guide to plan improvements in practice. Initial results of an empirical study are presented. Conclusions are drawn for the process of auditing communication in design. Keyword: Performance Assessment,Maturity Model,Audit,Maturity Grid,Collaboration,Communication,New Product Development,Engineering Design

AB - Communication is a critical success factor in design. How communication processes can best be captured, analysed and assessed, as a preliminary step to suggestions for improvement of communication practices, remains a challenge for researchers and practitioners. This paper critically reflects on the construction and application of a structured group interview in software design inspired by a maturity grid approach. Such an approach yields dual benefit: as a research method and tool to gather insight into communication and as a guide to plan improvements in practice. Initial results of an empirical study are presented. Conclusions are drawn for the process of auditing communication in design. Keyword: Performance Assessment,Maturity Model,Audit,Maturity Grid,Collaboration,Communication,New Product Development,Engineering Design

M3 - Article in proceedings

BT - 9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005)

Y2 - 24 May 2005 through 26 May 2005

ER -

Auditing communication in design: A maturity grid-inspired approach

Abstract

Conference

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