Abstract
Communication is a critical success factor in design.
How communication processes can best be captured,
analysed and assessed, as a preliminary step to
suggestions for improvement of communication practices,
remains a challenge for researchers and practitioners.
This paper critically reflects on the construction and
application of a structured group interview in software
design inspired by a maturity grid approach. Such an
approach yields dual benefit: as a research method and
tool to gather insight into communication and as a guide
to plan improvements in practice. Initial results of an
empirical study are presented. Conclusions are drawn for
the process of auditing communication in design.
Keyword: Performance Assessment,Maturity Model,Audit,Maturity Grid,Collaboration,Communication,New Product Development,Engineering Design
Keyword: Performance Assessment,Maturity Model,Audit,Maturity Grid,Collaboration,Communication,New Product Development,Engineering Design
Original language | English |
---|---|
Title of host publication | 9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005) |
Publication date | 2005 |
Publication status | Published - 2005 |
Externally published | Yes |
Event | 9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005) - Coventry, UK Duration: 1 Jan 2005 → … |
Conference
Conference | 9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005) |
---|---|
City | Coventry, UK |
Period | 01/01/2005 → … |