Auditing communication in design: A maturity grid-inspired approach

Anja Maier, Claudia Eckert, P John Clarkson

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Communication is a critical success factor in design. How communication processes can best be captured, analysed and assessed, as a preliminary step to suggestions for improvement of communication practices, remains a challenge for researchers and practitioners. This paper critically reflects on the construction and application of a structured group interview in software design inspired by a maturity grid approach. Such an approach yields dual benefit: as a research method and tool to gather insight into communication and as a guide to plan improvements in practice. Initial results of an empirical study are presented. Conclusions are drawn for the process of auditing communication in design.
Keyword: Performance Assessment,Maturity Model,Audit,Maturity Grid,Collaboration,Communication,New Product Development,Engineering Design
Original languageEnglish
Title of host publication9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005)
Publication date2005
Publication statusPublished - 2005
Externally publishedYes
Event9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005) - Coventry, UK
Duration: 1 Jan 2005 → …

Conference

Conference9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005)
CityCoventry, UK
Period01/01/2005 → …

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