Assessing the Added Value of information systems supporting facilities management business processes.

Poul Ebbesen, Per Anker Jensen

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    Abstract

    Purpose: To present a method for assessing the added value of Information Systems (IS), which are implemented to support the business processes in Facilities Management (FM). Theory: The method is based on a supply chain management model of FM, general value dimensions such as efficiency and effectiveness and the concepts of Value Adding Management (VAM) and Functional Affordances of IS. Design/methodology/approach: From case studies of IS implementation processes in FM in different countries, a general picture of the expressed added value of IS in FM was established. Based on this insight a method for assessing the added value of IS in FM was developed. The proposed method is applied to one of the cases. Findings: The paper analyses how a specific IS supports the management of a specific operational process – cleaning in an airport. The assessment shows that the IS definitely adds value to the
    cleaning process and because the resulting increase in user experience of the cleaning level is aligned with the strategy of the corporation, the IS also adds value to the primary process of the organisation. The analysis reveals that a well organised management setup is required to gain value from IS. It also illustrates that implementing IS includes both organisational and technological changes and demonstrates that the proposed assessment method is applicable to practice. Originality/value: This is the first paper using a supply chain management model of FM, general value dimensions, VAM and Functional Affordances to access the added value of IS in FM.
    Original languageEnglish
    Title of host publication Research Papers for EuroFM’s 16th Research Symposium at EFMC2017
    EditorsSusanne Balslev Nielsen, Per Anker Jensen, Rikke Brinkø
    Number of pages11
    PublisherPolyteknisk Boghandel og Forlag
    Publication date2017
    ISBN (Print)9788750211129
    Publication statusPublished - 2017
    EventEUROFM's 16th Research Symposium, EFMC 2017 - Madrid, Spain
    Duration: 25 Apr 201728 May 2017

    Conference

    ConferenceEUROFM's 16th Research Symposium, EFMC 2017
    CountrySpain
    CityMadrid
    Period25/04/201728/05/2017

    Bibliographical note

    Vedhæftede document kan offentliggøres.<br/>Poul Ebbesen and Per Anker Jensen: Assessing the Added Value of information systems supporting facilities management business processes. Paper in: Susanne Balslev Nielsen, Per Anker Jensen and Rikke Brinkø (eds.): Research Papers for EuroFM’s 16th Research Symposium at EFMC2017, 25-28 April in Madrid, Spain. EuroFM, Centre for Facilities Management - Realdania Research, DTU Management Engineering, and Polyteknisk Forlag, April 2017, pp. 182-192.

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