Appreciative Problem Solving

David Hansen

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    449 Downloads (Pure)


    Many industrial production work systems have increased in complexity, and their new business model scompete on innovation, rather than low cost.At a medical device production facility committed to Lean Production, a research project was carried out to use Appreciative Inquiry to better engage employee strengths in continuou simprovements of the work system. The research question was: “How can Lean problem solving and Appreciative Inquiry be combined for optimized work system innovation?”
    The research project was carried out as a co-creation process with close cooperation between researcher and participants and was documented by qualitative methods.
    This paper presents an academic literature review on Appreciative Inquiry and problem solving for continuous improvements that did not reveal successful attempts in combining the two.Both the literature and the empirical study showed one of the main challenges to be to connect the two different thinking modes in the daily practice.The empirical study found both approaches useful for creating continuous improvements ofthework systemand identified different practices of combining them. From the empirical study, the paper identifies three approaches to work system innovation and discusses how Appreciative Inquiry, Problem Solving, and the combination ‘Appreciative Problem Solving’ can be used to optimize continuous work system innovation.These findings add to the theoretical foundation of the
    emerging field of Strength-based Lean.
    Original languageEnglish
    Title of host publicationBinder paper submissions 2012 WAIC
    Number of pages17
    Publication date2012
    Publication statusPublished - 2012
    Event2012 World Appreciative Inquiry Conference: Towards an ‘Economy’ of Connecting Strengths: Scaling-up the generative Power of AI - International Conference Center Ghent, Ghent, Belgium
    Duration: 25 Apr 201228 Apr 2012
    Conference number: 3


    Conference2012 World Appreciative Inquiry Conference
    LocationInternational Conference Center Ghent
    Internet address


    • Appreciative Problem Solving
    • Appreciative Inquiry
    • Problem Solving
    • Strength-based Lean
    • Work System Innovation
    • Success Expansion


    Dive into the research topics of 'Appreciative Problem Solving'. Together they form a unique fingerprint.

    Cite this