Application of design thinking to product-configuration projects

Sara Shafiee*, Anders Haug, Saeedeh Shafiee Kristensen, Lars Hvam

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

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Product configurators are expert systems that support product customization by defining how predefined entities and their properties may be combined. Developers of configuration systems act as designers, although they do not often recognize that they are performing as such. Moreover, exploring solution spaces is typically not integral to configuration projects, as this task is typically perceived as mapping existing knowledge to the configurator. This article argues that developing configurators may be understood by distinguishing between the problem and solution spaces using design thinking (DT).
Original languageEnglish
JournalJournal of Manufacturing Technology Management
Issue number1
Pages (from-to)219-241
Publication statusPublished - 2021


  • Product configuration
  • Configurator
  • Design thinking
  • Knowledge management
  • Problem
  • Solution space


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