Analyzing Communication Dependencies Using the Design Structure Matrix

Clemens Hepperle, Anja Maier, Mathias Kreimeyer, Udo Lindemann, P John Clarkson

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


For the design and development of complex technical products, communication between staff who work across functional and organizational boundaries plays an important role. However, the quality of communication is hard to measure. One method to assess communication is the Communication Grid Method (CGM) [1, 2]. The CGM is a maturity-based form of self-assessment to reflect on different factors influencing communication in product development. The factors belong to manifold areas influencing communication, such as the organizational structure, the company culture, teamwork, different aspects of information transfer and availability as well as several aspects of product representations. In a number of CGM-based studies, designers and managers from a number of industry sectors gave insight into their communication situation by scoring the current state of 24 factors influencing communication. To do so, the participants chose between four maturity levels, adapted from the learning types by Argyris & Schön [3], for each factor influencing communication. This data were used in the presented study to explore interrelations between the different factors describing communication. Within the correlations, a number of structural patterns were ascertained.
Keyword: connectors,Design Structure Matrix,communication,organization design,change propagation,product development,concurrent engineering
Original languageEnglish
Title of host publicationProceedings of the 9th International DSM Conference
Place of PublicationAachen
PublisherShaker Verlag
Publication date2007
ISBN (Print)978-3-8322-6641-7
Publication statusPublished - 2007
Externally publishedYes
Event9th International Design Structure Matrix Conference (DSM'07) - Munich, Germany
Duration: 1 Jan 2007 → …


Conference9th International Design Structure Matrix Conference (DSM'07)
CityMunich, Germany
Period01/01/2007 → …

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