This paper discusses strategies for development of total quality management as an integrated part of company innovation taking the size and other particular characteristics of the specific company into consideration, with the focus on issues related to the development of appropriate total quality activities and employee behaviour in industrial company cultures. The paper outlines and discusses some results of total quality management research projects and case study research in industrial companies carried out at the Technical University of Denmark. The background of the viewpoints and experience outlined is based on a combination of theoretical work, case study research and involvement in the practical development of total quality management in industrial companies of very different sizes.
|Title of host publication||World Congress on Total Quality|
|Publication status||Published - 2000|
|Event||Worldwide Quality Management Network - London, United Kingdom|
Duration: 5 Nov 2000 → 5 Nov 2000
|Conference||Worldwide Quality Management Network|
|Period||05/11/2000 → 05/11/2000|