A User Centered Approach to Developing Emergent Technology Products

John Dairo Restrepo-Giraldo, Timothy Charles McAloone, Tanja Schlegel, Jacob Lykke

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


    Current participatory design methods do not allow designers to gain the insight required to develop products with emerging technologies, that is, products that do not have any precedents in the users’ knowledge base and experience. This poses challenges to the designers, as input from users cannot be used too early in the design process, given that users respond best to issues they know or can relate to. This paper presents a case study where a user-centred approach was used to determine when and how to involve users in the design of a TV-enabled mobile telephone. The aim of the study was to identify the main form factor drivers for the design of such a phone. Five possible usage scenarios were identified and five form factors were derived from testing these scenarios, which were subsequently evaluated by potential users, through highly focused feedback sessions. The paper also discusses some methodological issues related to user involvement in the implementation of emerging technologies in the consumer electronics industry.
    Original languageEnglish
    Title of host publicationProceedings of the 10th International Design Conference
    Place of PublicationZagreb
    PublisherDesign Society
    Publication date2008
    ISBN (Print)95-36-31391-x
    Publication statusPublished - 2008
    Event10th International Design Conference - Dubrovnik, Croatia
    Duration: 1 May 2008 → …
    Conference number: 10


    Conference10th International Design Conference
    Period01/05/2008 → …


    • Product Development
    • Innovation
    • User Involvement
    • PD methods
    • Open
    • Open source


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