A Tool for Conceptualising in PSS development

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    This paper introduces a tool for conceptualising in the development of product/servicesystems (PSS), based upon the modelling of service activities. Our argumentation is built on two previous articles by the same author, previously presented at the 16. Symposium “Design for X” [1] and the 9th International Design Conference [2]. In this contribution, we take the step from a fundamental understanding of the phenomenon to creating a normative exploitation of this understanding for PSS concept development. The developed modelling technique is based on the Customer Activity Cycle (CAC) model by Vandermerwe [3]. Our subsequent development and tailoring of this model has been carried out in repeated applications (and evolution) via a number of projects conducted by Design & Innovation (D&I) engineering students at The Technical University of Denmark (DTU). The documentation of these projects, foremost a recent project in the shipbuilding industry [4], represent the main data source for this paper. The resulting Activity Modelling Cycle (AMC) model has been refined and changed in order to address many of the issues identified as central for PSS development. The model has been found to support the integrated consideration of the customers’ activities, possible PSS offerings and beneficial partnering options (i.e. between different supplier companies) within the delivery value chain.
    Original languageEnglish
    Title of host publicationDesign for X : Beiträge zum 17. Symposium
    Number of pages224
    Place of PublicationErlangen, Deutschland
    PublisherFriedrich-Alexander-Universität Erlangen-Nürnberg, Lehrstuhl für Konstruktionstechnik
    Publication date2006
    ISBN (Print)3-9808539-4-2
    Publication statusPublished - 2006
    Event17th Symposium on Design for X - Neukirchen, Germany
    Duration: 12 Oct 200613 Oct 2006
    Conference number: 17


    Conference17th Symposium on Design for X


    • PSS
    • Product life
    • Design
    • Product development


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