A study of cost implications from not maintaining a PCS

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This article is a case study investigating the cost implications of using a Product Configuration System (PCS) that was not sufficiently maintained. It presents a case study that demonstrates and quantify the potential financial loss of relying on a PCS to generate quotations without sufficient focus on updating and correcting the cost data and product offerings. The study finds that comparing quotations made from a not-maintained PCS, with recalculations of the same projects in a newer updated PCS that the company in a period of one year in average miscalculated the costs too be 20% lower than the real costs. We concluded that the cost of not maintaining a PCS can be far higher than the costs to update and maintain the system and furthermore that the success of PCS reported in the literature might not be consistent for long time of use of PCS if the systems are not properly maintained.
Original languageEnglish
Publication date2018
Number of pages10
Publication statusPublished - 2018
Event8th International Conference on Mass Customization and Personalization - Novi Sad, Serbia
Duration: 19 Sep 201821 Sep 2018


Conference8th International Conference on Mass Customization and Personalization
CityNovi Sad

    Research areas

  • Product configuration system, Cost calculation accuracy, Benefits of product configuration systems, Challenges of product configuration systems, Case study

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