A step-by-step plan to manage and measure adding value by FM/CREM.

Theo van der Voordt, Per Anker Jensen, Jan Gerard Hoendervanger, Feike Bergsma

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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    Abstract

    Purpose
    To present a new Value Adding Management model in order to support decision makers in identifying appropriate interventions to add value to the organisation, to manage its implementation, and to measure the output and outcomes.
    Theory
    The paper builds on value adding management theories and models including the triplet input-throughput-output, a distinction between output, outcome and added value, the Plan-Do-Act-Check cycle, change management and performance measurement. Design/methodology/approach Literature review and a cross-chapter analysis of a forthcoming book, where authors from different European countries present a state of the art of theory and research on 12 value parameters, how to manage and measure each value, and to discuss the costs and benefits of typical FM and CREM interventions to enhance satisfaction, image, culture, health and safety, productivity, adaptability, innovation, risk, cost, value of assets, sustainability and Corporate Social Responsibility.
    Findings
    The new Value Adding Management model follows the steps from the well-
    known Plan-Do-Check-Act cycle. The four steps are supported by various tools that were found in the literature or came to the fore in the state-of-the-art sections of the 12 value parameters. Furthermore an overview is presented of ways to measure the 12 value parameters and related Key Performance Indicators.
    Originality/value
    Much has been written about adding value by FM and CREM. This paper
    presents a new Value Adding Management model that opens the black box of input-throughput-output-outcome and which is supported by various management and measurement tools.
    Original languageEnglish
    Title of host publicationResearch Papers for EuroFM’s 15th Research Symposium
    Publication date2016
    Pages40-50
    Publication statusPublished - 2016
    Event15th research symposium EuroFM - Milan, Italy
    Duration: 8 Jun 20169 Jun 2016
    Conference number: 15

    Conference

    Conference15th research symposium EuroFM
    Number15
    CountryItaly
    CityMilan
    Period08/06/201609/06/2016

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