Abstract
This paper presents a new framework for measuring the benefits of
IT in construction. The framework is based on the principle that
benefits realisation must be managed by: planning for strategic
alignment and business-driven exploitation, managing the process
of predicting benefits, and by measuring resulting benefits after
a system or innovation is implemented. Three distinct types of
benefits are identified within the new framework associated with
business efficiency, business effectiveness and business
performance.A key barrier to the more effective exploitation and
application of IT in the construction sector has been the lack of
investment on a scale comparable with other sectors. A primary
reason cited for the low level of investment is the low level of
perceived benefits from IT investments amongst construction
business managers.Many benefits evaluation methods exist and are
widely applied in other sectors. Benefits evaluation methods in
construction are under-utilised. One reason for this is the lack
of fit between these methods, and their associated language, with
the peculiarities of the construction sector. The new framework
presented in this paper has been derived for specific application
to the construction sector.The framework has been subjected to
testing and application within UK construction organisations. The
results of this testing suggest a number of improvements in the
benefits realisation process.
| Original language | English |
|---|---|
| Journal | ITCon |
| Publication status | Published - 2000 |