A Framework for Assessing Value Co-Creation of Enterprise Social Platforms

Purpose – Enterprise Social Platforms are an important example of social information systems (Schmidt et al., 2019) designed to support coordination and collaborations that are essential for value co-creation. Coordination and collaboration enable the integration of resources and service exchanges (Vargo and Lusch, 2016) within and across organizations that allow to include stakeholders and customers in the co-creation process. Kirchner and Razmerita (2019), introduced a
social media business value compass to measures and quantify the effects of social platforms and thus enables organizations to improve their usage. They also identified empirically derived recommendations for improving the use of social platforms. However, there is still the need for a comprehensive theoretical framework that describes how the paradigms of social information systems (Schmidt et al., 2019), weak ties (Granovetter, 1973), social production (Benkler, 2006)
and egalitarian decisions using the “wisdom of the crowds” (Surowiecki, 2005) can be used to explain value co-creation on social platforms.