The integration of systems in customer order management in small and medium-size companies.

The purpose of the project is to develop methods that will aid the implementation of more cost-effective work routines and their support systems in customer order management in small and medium-size companies.
The project is based on the fact that the work routines in order management adapt faster to changes in competition than the support systems.
In the project, an attempt will be made to field theories and generate methods that may help in redesigning work routines and support systems. Also, this will include the integration of the systems in order management.
A central aspect of the project will be to expose the capability of current function-oriented support systems in relation to the implementation of redesigned work routines.
A book of 118 pp., entitled "Ordrestyring - Tidens indsatsområde" (approx. Order management - Today's focus.) has been published, and two seminars, of one half and a full day's duration respectively, have been held, with a total of 158 representatives from universities and commerce attending.