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Call Center Capacity Planning
Nielsen, Thomas Bang
(PhD Student)
Nielsen, Bo Friis
(Main Supervisor)
Iversen, Villy Bæk
(Supervisor)
Stolletz, Raik
(Examiner)
Borst, S.C.
(Examiner)
Nyberg, Christian
(Examiner)
Overview
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Publications
(1)
Research output
Publications per year
2010
2010
2010
1
Ph.D. thesis
Publications per year
Publications per year
1 results
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Ph.D. thesis
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2010
Call Center Capacity Planning
Nielsen, T. B.,
Mar 2010
, Kgs. Lyngby, Denmark:
Technical University of Denmark
. (IMM-PHD-2009-223).
Research output
:
Book/Report
›
Ph.D. thesis
Open Access
File
Queueing Theory
100%
Customer Class
50%
Markov Decision Process
50%
Queueing System
50%
Agent Group
44%
15968
Downloads (Pure)