Call Center Capacity Planning

  • Nielsen, Thomas Bang (PhD Student)
  • Nielsen, Bo Friis (Main Supervisor)
  • Iversen, Villy Bæk (Supervisor)
  • Stolletz, Raik (Examiner)
  • Borst, S.C. (Examiner)
  • Nyberg, Christian (Examiner)

    Project Details

    StatusFinished
    Effective start/end date01/08/200631/03/2010

    Research Output

    • 1 Ph.D. thesis

    Call Center Capacity Planning

    Nielsen, T. B., Mar 2010, Kgs. Lyngby, Denmark: Technical University of Denmark. (IMM-PHD-2009-223).

    Research output: Book/ReportPh.D. thesisResearch

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