Articulation and extemalization of service design methods, processes and tacit knowledge for solving social challenges

This is a research collaboration project between Nippon Telegraph and Telephone Corporation (NTT) and the Technical University of Denmark (DTU). The project aims at proposing methodology of service design for the societal challenge, through articulating and externalizing service design methods and processes, especially for solving societal challenges, from Scandinavian and Japanese practices, and systematize the collection as scientific design knowledge in applicable manners. In this project, we 1) conduct a survey of existing relevant research, analyze methods and process applied for social challenges, 2) conduct workshop in Scandinavia to collect knowledge from practitioners, 3) conduct workshop in Japan to collect knowledge from practitioners, 4) systematize the collection from 1), 2), and 3), and 5) depict requirements for methods and processes particularly for societal challenge in Japan. For the years to come, the project will continuously develop service design methods applicable to diferent socio-cultural societies (i.e. Japan).