FM Innovations - Can touchpoints stand alone?

  • Giulia Nardelli (Speaker)

    Activity: Talks and presentationsConference presentations


    In the FM industry, clients, customers and end users are crucial inspirators for innovators. But do FM innovators truly understand their customers’ “jobs”, and not just their touchpoints throughout the day? And if they do, how do their integrate such understanding when driving and implementing innovation?
    Period26 Apr 2017
    Event titleEuropean Facilities Management Conference 2017
    Event typeConference
    LocationMadrid, SpainShow on map
    Degree of RecognitionInternational