FM Innovations - Can touchpoints stand alone?

Nardelli, G. (Speaker)

    Activity: Talks and presentationsConference presentations

    Description

    In the FM industry, clients, customers and end users are crucial inspirators for innovators. But do FM innovators truly understand their customers’ “jobs”, and not just their touchpoints throughout the day? And if they do, how do their integrate such understanding when driving and implementing innovation?
    Period26 Apr 2017
    Event titleEuropean Facilities Management Conference 2017
    Event typeConference
    LocationMadrid, Spain
    Degree of RecognitionInternational