Usability evaluation of an adaptation of the WHO classification for patient safety
Publication: Research - peer-review › Article in proceedings – Annual report year: 2012
We describe a method involving user-system simulation to drive rapid development and evaluation of layout, organization or information technology in healthcare. The method has been developed, tested and refined in three sub-projects in the Capital Region of Denmark. The overall goal of the project was to validate such a development method in a two-year project (2010-11). Explorative simulation is primarily based on approaches in design and usability engineering and simulation-based training in healthcare, and involves end-users and designers or engineers in a collaborative exploration of design solution. A simulation project consists of a number of discrete simulation events that begin with an observation study of the situation or object in question. This is followed by a Framing workshop where end-users (doctors, nurses, secretaries etc.) are guided through a process that uncovers problems, needs and wishes. This is translated into scripted scenarios that are explored in simulations. The simulations all use end-users to play their normal role in the scripts but different types of props are used depending on purpose. E.g. simulation of layout and organization are done using table-top simulation and mobile devices are simulated on iPads with mock-up screens. We describe and exemplify the chief advantages of the explorative simulation method, summarized briefly as follows: - a surprisingly quick way to set up and test a reasonably complex work setting and task environment - an efficient way in which application developers can gain insight into the healthcare work practice and design applications accordingly - Theories and new ideas can be readily transformed to into the simulated world where they are explored and quickly rejected or used further - A very cost-effective approach to innovation.
| Original language | English |
|---|---|
| Title | Proceedings from PSAM11 and ESREL 2012. 11th International Probabilistic Safety Assessment and Management Conference and The Annual European Safety and Reliability Conference |
| Number of pages | 10 |
| Publisher | Curran Associates, Inc. |
| Publication date | 2012 |
| ISBN (print) | 978-162-276-436-5 |
| State | Published |
Conference
| Conference | 11th International Probabilistic Safety Assessment and Management Conference and The Annual European Safety and Reliability Conference |
|---|---|
| Country | Finland |
| City | Helsinki |
| Period | 25-06-12 → 29-06-12 |
| Internet address | http://www.psam11.org |
Keywords
- Incident reporting, Patient safety, Taxonomy, Organizational factors
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