Transfer of Knowledge from the Service Phase: A Case Study from the Oil Industry

Publication: Research - peer-reviewJournal article – Annual report year: 2011

Standard

Transfer of Knowledge from the Service Phase: A Case Study from the Oil Industry. / Vianello, Giovanna; Ahmed-Kristensen, Saeema.

In: Research in Engineering Design, Vol. 23, No. 2, 2012, p. 125-139.

Publication: Research - peer-reviewJournal article – Annual report year: 2011

Harvard

APA

CBE

MLA

Vancouver

Author

Vianello, Giovanna; Ahmed-Kristensen, Saeema / Transfer of Knowledge from the Service Phase: A Case Study from the Oil Industry.

In: Research in Engineering Design, Vol. 23, No. 2, 2012, p. 125-139.

Publication: Research - peer-reviewJournal article – Annual report year: 2011

Bibtex

@article{2255fcbcb6494b7c8683f8289514a7f7,
title = "Transfer of Knowledge from the Service Phase: A Case Study from the Oil Industry",
publisher = "Springer U K",
author = "Giovanna Vianello and Saeema Ahmed-Kristensen",
year = "2012",
doi = "10.10007/s00163-011-0118-5",
volume = "23",
number = "2",
pages = "125--139",
journal = "Research in Engineering Design",
issn = "0934-9839",

}

RIS

TY - JOUR

T1 - Transfer of Knowledge from the Service Phase: A Case Study from the Oil Industry

A1 - Vianello,Giovanna

A1 - Ahmed-Kristensen,Saeema

AU - Vianello,Giovanna

AU - Ahmed-Kristensen,Saeema

PB - Springer U K

PY - 2012

Y1 - 2012

N2 - This paper aims to investigate the knowledge arising during the later phases of the lifecycle of complex customised machinery and understand how this knowledge is transferred between projects and between different user groups. A series of four identical rigs for offshore drilling was selected as a case study and the transfer of knowledge between the first two rigs was explored through interviews with the operators and the project management team. The expected knowledge transfer strategies were analysed and compared with the actual transfer mechanisms, similarities and differences were investigated. It was found that the transfer of knowledge primarily occurred within the individual phases of the product’s lifecycle and there was poor transfer across the different phases.

AB - This paper aims to investigate the knowledge arising during the later phases of the lifecycle of complex customised machinery and understand how this knowledge is transferred between projects and between different user groups. A series of four identical rigs for offshore drilling was selected as a case study and the transfer of knowledge between the first two rigs was explored through interviews with the operators and the project management team. The expected knowledge transfer strategies were analysed and compared with the actual transfer mechanisms, similarities and differences were investigated. It was found that the transfer of knowledge primarily occurred within the individual phases of the product’s lifecycle and there was poor transfer across the different phases.

KW - service knowledge, knowledge transfer, oil industry, engineering design

UR - http://www.springerlink.com/content/6074710284548742

U2 - 10.10007/s00163-011-0118-5

DO - 10.10007/s00163-011-0118-5

JO - Research in Engineering Design

JF - Research in Engineering Design

SN - 0934-9839

IS - 2

VL - 23

SP - 125

EP - 139

ER -